Refund policy

We want you to be happy with what you've bought. If something isn't right, you have 30 days from delivery to request a return.

Requesting a return

Email support@rcshopper.com with your order number and which items you'd like to return. We'll send you return instructions. Please don't post anything back before contacting us, as we may not be able to identify it.

Condition of returned items

Items must be returned unused and in their original packaging where applicable. We can't accept parts that have been fitted, run, cut, soldered, painted or otherwise modified, unless they are faulty.

Return postage

You are responsible for the cost of returning an item, unless it is faulty, damaged in transit, or not what you ordered — in those cases we cover the cost. We recommend using a tracked service, as we can only process refunds for items we receive.

Refunds

Once we've received and inspected your return, we'll refund the original payment method. Refunds are typically processed within 5–10 working days, though the time to appear on your statement depends on your bank or card issuer. Original delivery charges are refunded where the return is due to a fault or our error.

Faulty or incorrect items

If an item arrives faulty, damaged or incorrect, contact us and we will repair, replace or refund it. Photographs of the item and its packaging help us resolve this quickly.

Statutory rights

This policy is offered in addition to your rights under UK consumer law, including the right to cancel most online purchases within 14 days of delivery. Nothing in this policy affects those rights.

Contact

RCKitout Ltd
Unit 4 Waterhall Farm
Lower Hatfield Road
Hertford
SG13 8LE
support@rcshopper.com