Returns

You have 30 days from the day your order arrives to request a return.

How to return something

1. Email support@rcshopper.com with your order number and what you'd like to return.
2. We'll reply with return instructions and the address to send it to.
3. Send the item back to us. Please include your order number in the parcel.

Please don't send anything back before contacting us — we can't always match unexpected parcels to an order.

Condition

Items should come back in the condition you received them: unused, and in their original packaging where there was any. Parts that have been fitted, run, cut, soldered or painted can't be returned unless they're faulty.

Return postage

Return postage is paid by you unless the item is faulty, damaged, or we sent the wrong thing — in which case we cover it. We recommend a tracked service, as we can only refund items that reach us.

Refunds

Once your return arrives and we've checked it, we'll refund the original payment method. Refunds usually appear within 5–10 working days depending on your bank or card issuer.

Faulty or wrong items

If something arrives faulty, damaged, or isn't what you ordered, email us within a reasonable time of delivery and we'll put it right — repair, replacement or refund. Photographs of the fault and the packaging help us sort it quickly.

Your legal rights

These terms sit alongside your statutory rights and don't replace them. Under UK consumer law you have the right to cancel most online orders within 14 days of delivery for any reason. Our 30-day window is offered in addition to that right.

Questions

Email support@rcshopper.com — we'd rather sort a problem out than have you stuck with a part that isn't right.